The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in ...

Core digital banking and credit card experience remains strong overall Only 28% of bank and credit card app customers use virtual assistants, with higher overall satisfaction among those users Virtual ...

Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...

Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer ...

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices ...

EV app usage has reached a turning point, as higher engagement is now matched by higher expectations, according to the JD Power 2026 U.S. OEM EV App Report, released today. Electric vehicle (EV) ...

TROY, Mich.: 19 May 2026 — In an era of elevated interest rates and persistent cost-of-living pressures, more consumers are turning to personal loans to manage day-to-day financial stress, yet overall ...

Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...

The total share of financially unhealthy consumers in the U.S. stayed flat at 69% in April 87% of consumers are at least somewhat worried that the prices for everyday items will increase in the coming ...

Total new-vehicle sales for March 2026, including retail and non-retail transactions, are projected to reach 1,372,877, a 11.4% decrease year-over-year, and a 11.9% increase from February 2026, ...

Total new-vehicle sales for January 2026, including retail and non-retail transactions, are projected to reach 1,118,700, a 2.7% decrease year-over-year, according to a joint forecast from JD Power ...

TROY, Mich.: 15 Jan. 2026 — The U.S. wireless network continues to deliver strong performance and consistency across providers, with the industry reporting just 9 problems per 100 uses (PP100) or ...