Our in-depth HubSpot CRM review, tested and analyzed by our industry specialists.

Most CRMs now claim AI capabilities. Fewer deliver it where it actually counts, in shorter response times, with more details ...

Dialpad delivers AI-powered, cloud-based VoIP solutions with intuitive design, flexible pricing, and seamless integrations for businesses of all sizes.

If you need to spin up voice alongside chatbots fast, Wati is the best WhatsApp business calling platform. 360dialog offers a direct Cloud API connection, meaning no middle-layer platform tax and full ...

CHARLOTTE, N.C., April 7, 2026 /PRNewswire/ -- Segra, one of the nation's largest independent fiber network companies, announces today the launch of SkyVoice, a unified cloud communications platform ...

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was ...

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...

A fresh wave of spam is hitting inboxes worldwide, with users reporting that they are once again being bombarded by automated emails generated through companies' unsecured Zendesk support systems.

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims reporting receiving hundreds of emails with strange and sometimes alarming ...

Zendesk also named AWS Customer Experience Partner of the Year (Technology) - Global for driving customer success while helping businesses adapt and grow Zendesk powers exceptional service for every ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...