Inside Caller-as-a-Service Fraud: The Scam Economy Has a Hiring Process

Fraud operations now operate like call centers, complete with hiring, training, and performance tracking. Flare reveals how ...
The Atlanta Journal-Constitution

A 911 call taker shares what helps — and hurts — in a crisis

One of my favorite scenes from the 1980s sitcom “Mama’s Family” was when Thelma “Mama” Harper’s daughter-in-law, Naomi, ...
GitHub

AI-Powered Call Center Intelligence

A full-stack, local-first behavioral intelligence engine for telecom support calls. Combining Whisper transcription, GPT-3.5 insights (affordable token cost), PII redaction, next best offer generation ...
HealthTech Magazine

From Call Center to Care Center: How Hospitals Mature in Their Approach to Patient Experience

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...
marktechpost

How to Combine Google Search, Google Maps, and Custom Functions in a Single Gemini API Call With Context Circulation, Parallel Tool IDs, and Multi-Step Agentic Chains

In this tutorial, we explore the latest Gemini API tooling updates Google announced in March 2026, specifically the ability to combine built-in tools like Google Search and Google Maps with custom ...
Mexico News Daily

102 arrested, 67 properties seized in bust of fraud network disguised as call centers

The sting shut down 67 properties functioning as fraudulent call centers in México state. (Unsplash) México state authorities and federal agencies this week arrested 102 individuals and seized 67 ...