When utilized strategically, artificial intelligence can be a powerful tool for smaller banks to meaningfully deliver ...

Tourism organizations across the three countries are increasingly leveraging AI to personalize services, streamline internal ...

Enterprises are transforming into AI-native entities by embedding AI into their core operations, moving beyond predictive ...

The private transportation industry, once defined by paper logs, radios, and word-of-mouth bookings, is undergoing a quiet but powerful technological revolution. From luxury limousine services to ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

The digital-first telco is running all its backend systems on the cloud, enabling it to speed up decision making and enhance customer service ...

In today’s rapidly evolving industrial landscape, where artificial intelligence and robotics are increasingly transforming ...

AI agents, powered by MCP, are becoming customers reshaping consumer finance. They promise speed but risk automation bias & ...

SoundHound is tapping into the fast-growing agentic AI market where artificial intelligence assists humans with things like ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...