A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Salesforce's AI-powered Agentforce drives efficiency, boosts customer satisfaction, and embraces innovation with robust ...

The market value of the software systems that use AI to pursue goals and complete tasks on behalf of users is expected to see ...

Learn more about whether Braze, Inc. or SoundHound AI, Inc. is a better investment based on AAII's A+ Investor grades, which ...

Artificial intelligence is changing how businesses operate. Leaders everywhere are asking one big question: “How can I stay ahead?” The speed of AI’s growth, combined with endless industry terms and ...

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits ...

US CMOs rethink strategy as AI influences 82% of hiring decisions, signaling a shift toward smarter, tech-driven growth SAN FRANCISCO--(BUSINESS WIRE)--10Fold, a leading business-to-business (B2B) ...

With clients ranging from Toyota and Mercedes-Benz to Puma and Adidas, the tech company is looking to double its U.S.

While Best Buy's growth narrative is effectively spent, we view the firm's investments in omnichannel ordering, closer customer relationships, and adjacent sales layers as sufficient to catalyze ...