The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Get Instant Summarized Text (Gist) Artificial intelligence can enhance customer service in the hospitality industry by addressing gaps between customer expectations and service delivery. AI can ...

Indian IT services firms strategically invest in AI talent, domain-specific solutions, and client-centric innovation, ...

Avatarin, a spinoff from Japanese top aviation company ANA Holdings, plans to launch technology capable of replicating key ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.