The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

While AI’s potential for personalization is immense, the real question is how to implement it in ways that deliver measurable ...

AI agents, powered by MCP, are becoming customers reshaping consumer finance. They promise speed but risk automation bias & ...

Product executives from SugarCRM and Freshworks explain how generative AI is reshaping CRM by enhancing productivity, ...

Get Instant Summarized Text (Gist) Artificial intelligence can enhance customer service in the hospitality industry by addressing gaps between customer expectations and service delivery. AI can ...

Avatarin, a spinoff from Japanese top aviation company ANA Holdings, plans to launch technology capable of replicating key ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

Artificial intelligence is already here. It lives in our phones, provides us with customer service, advises our governments, ...

ServiceNow's strong AI growth and a 21% subscription revenue rise signal future gains. Read why investing in NOW stock is ...