Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...

AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive ...

SAN FRANCISCO - Verizon (VZ) said an AI assistant for the company's customer service representatives built using Google (GOOG) models had cut down on call times and freed them up to sell products ...