Core digital banking and credit card experience remains strong overall Only 28% of bank and credit card app customers use virtual assistants, with higher overall satisfaction among those users Virtual ...

Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...

EV app usage has reached a turning point, as higher engagement is now matched by higher expectations, according to the JD Power 2026 U.S. OEM EV App Report, released today. Electric vehicle (EV) ...

The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in ...

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices ...

Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer ...

JD Power Just Named Its Most Dependable Midsize Car Of 2026 ...

The Small Business Credit Card Satisfaction Study measures customer satisfaction with the largest small business credit card issuers in the U.S. The analysis provides issuers with a clear distillation ...

The JD Power Mortgage Origination Satisfaction Study examines the experiences of recent customers of the 30+ largest mortgage originators in the U.S. The study measures customer satisfaction across ...

Opening a New Account is Easier Than Ever in Financial Services ...

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