Core digital banking and credit card experience remains strong overall Only 28% of bank and credit card app customers use virtual assistants, with higher overall satisfaction among those users Virtual ...

Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...

EV app usage has reached a turning point, as higher engagement is now matched by higher expectations, according to the JD Power 2026 U.S. OEM EV App Report, released today. Electric vehicle (EV) ...

The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in ...

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices ...

Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer ...

JD Power Just Named Its Most Dependable Midsize Car Of 2026 ...

The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. JD Power is a trusted advisor in amplifying that voice through a full ...

The Small Business Credit Card Satisfaction Study measures customer satisfaction with the largest small business credit card issuers in the U.S. The analysis provides issuers with a clear distillation ...

Research top, new vehicles for your needs. The latest J.D. Power ratings and reviews are used, and sometimes, this is from the previous model year.

JD Power has cemented a reputation for professionally accumulating and analyzing data in the best interest of consumers. For the automotive field, verifiable & unbiased information of real-world ...