Gartner recently forecast that by 2030, the cost per resolution for generative AI (GenAI) in customer service will exceed $3, surpassing the average cost of many B2C offshore human agents. Simplified: ...

Service businesses are built on trust, emotion, and problem-solving in real time. Even if you gain short-term efficiency with technology, you risk losing the thing that creates loyalty, referrals, and ...

51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking to a real person rather than an AI. Businesses risk losing trust, sales and customer loyalty ...

Artificial intelligence can mine a book of business for new opportunities, present information more clearly to customers, and ...

Eitan Cohen is CEO of TechSee, a Visual AI company transforming customer service for ISPs, Smart Home, CE and Home Security brands. Over the past year, a noticeable shift has taken place in customer ...

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

The push to automate customer service is no longer theoretical, and investors are starting to ask whether AI chatbots are costing companies repeat revenue. A Gartner survey on AI in customer service ...

Another day, another report that finds customer service representatives and contact center agents will lose jobs to artificial intelligence. This time the researchers come directly from one of the ...

Artificial intelligence is no longer limited to research labs or experimental technology. Today, many organizations use AI to analyze data, automate processes, and improve customer experiences.

Oregon’s Employment Department released a sweeping 108-page action plan March 5 aimed at overhauling its customer service, modernizing its technology, and strengthening its workforce system to better ...

A new Gallup poll finds that more American workers are experimenting with artificial intelligence in their jobs, but there is ...