24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Many Verizon customers can’t hear you now. There appears to be a widespread outage of Verizon cell phone service, according to DownDetector, an online site that monitors websites and services. What ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

Reports of Verizon outages hit the U.S. early today, Thursday, Oct. 9, with customers dealing with "SOS" mode, dropped calls, texts failing to send and wonky Verizon Fios internet connections. Now, ...

Verizon said it was restoring service after experiencing a technical issue that led to hundreds of thousands of reports of outages on Monday. “Verizon engineers are making progress on our network ...