Hosted on MSN

Front desk employee asked a stubborn guest if his dates are correct, so after a difficult call the guest had to call back later to change the dates

Some people have the hardest time admitting when they’re wrong. So, what would you do if a guest insisted he had the right dates, even though you knew better? Would you argue with him and refuse to ...
Hosted on MSN

Front Desk Employee Followed A Rigid New Visitor Policy To The Letter, So The CEO Of The Company Was Forced To Sit And Wait Like Everyone Else

Strict workplace protocols can clash with established norms, especially around senior leadership. One front desk employee dutifully enforced a bold new visitor policy, requiring every guest to sign in ...
Cleveland.com

Lyndhurst hotel guest says he was sexually assaulted by front desk employee

LYNDHURST, Ohio -- At 9:40 a.m. April 15, police were called to the Hyatt Place hotel, 24665 Cedar Road at Legacy Village, where an irate man was refusing to leave the manager’s office. Beachwood ...