The Global Banking & Finance Review Awards programme has officially opened nominations for Chief Customer Officer (CCO) of ...

Andrew Reise, a customer experience (CX) strategy consultancy, today announced its inclusion in The Customer Experience Strategy Consulting Services Landscape, Q2 2026, published by Forrester Research ...

Workday's annual Innovation Summit always sparks spirited debate. From AI pricing to skills and headcount questions, there were hot topics a-plenty. But, as always, the real highlight was the live ...

B2B marketing is being reshaped by tighter budgets, longer buying cycles, and growing pressure to prove revenue impact.

The fashion retailer has increased investment across performance and brand marketing while outlining plans to introduce ...

As Oracle rolls out a slew of agentic AI tools and applications, a senior company executive explains how enterprise workflows are changing and why software pricing models may be due for a shake-up.

AT&T has been rapidly revamping its wireless offerings as it struggles to keep customers from switching to growing ...

Organizations shift to platform-based, compliance-ready models with embedded AI, upgrade-safe architectures, ISG Provider ...

RBI's revocation of Paytm Payments Bank licence raises questions on governance lapses and what it means for One97 ...

Retail leaders discuss strategy, consumer shifts, and growth at Retail Insider’s first in-person event with Rotman.

Bank branches remain important but are changing role after a decade of intense digital transformation, according to National Bank of Greece (NBG) general manager of transformation, strategy and ...

Absa Group has dramatically improved its debt collection and fraud protection by deploying FICO’s customer communications ...