National Grid will host free customer assistance events across Massachusetts in April 2026 to help residents manage energy ...

Oracle has announced Fusion Agentic Applications for customer experience (CX). The new agentic applications are powered by teams of specialised AI agents that are outcome-driven, proactive, ...

Learn how small businesses can build their own AI applications by choosing to buy or build solutions and leveraging the ...

At 19 years old, Floyd Degueyter became one of CLM Equipment’s first five employees, quickly moving up the ranks to parts ...

Humanoid robots show off boxing and customer service skills as they take on new jobs - One company said it has already sold ...

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

As AI reshapes how enterprises manage customer interactions, organisations across Asia-Pacific are shifting their technology ...

From CRM systems and collaboration tools to productivity suites and line-of-business applications, Software-as-a-Service ...

Tamas Piros, an IT and artificial intelligence consulting and education advisor, announced the launch of the “Invisible AI” ...

Some states already don't have enough staff to quickly process Medicaid applications and answer enrollees' phone calls.

Technology leader Tresor Lisungu Oteko emphasizes a customer-first approach, driving innovation and digital transformation with a focus on delivering exceptional user experiences, featured in leading ...

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...