Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

AI sales technology in 2026 is progressing from task-based assistants to agentic systems capable of handling multi-step workflows with minimal intervention. Companies like Salesforce are building AI ...

AI-powered tools like Seller Assistant helped independent sellers operate more efficiently and smarter in 2025, as reported ...

The teams winning today let AI handle pattern recognition so humans can focus on what patterns can never capture.

A business unit CEO Jane Fraser called a "crown jewel" during the bank's first-quarter earnings call says its reaping ...

Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant ...

A hot potato: One of the many concerns surrounding AI, especially agentic AI, is who is responsible when the system makes a mistake. If you use Target's upcoming AI shopping assistant and it orders ...

Tracker, the AI-native ATS and CRM platform built for staffing and recruiting agencies, today announced that it is among the first applicant tracking systems to go live with LinkedIn's RSC+ ...

LAS VEGAS — Users of the new Ask Macy’s AI chatbot are responding in a big way: by spending more online than other shoppers. The tool, which Macy’s describes as an AI conversational shopping assistant ...

Real world car lot advice breaks down how to read buyers handle objections and keep control of the deal from first hello to final signature. Dietitians say you shouldn't take these vitamins in the ...

A Colorado-based internet and TV provider is shutting down its streaming service and moving customers to YouTube TV. The privately-held Wow! regional broadband provider, headquartered in Englewood, ...

AT&T customers have a new app for managing their accounts, including some parental controls and access to more data. Jeff Carlson writes about mobile technology for CNET. He is also the author of ...