Intercom’s customer service agent takes on new sales role

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...
QSR magazine

Palona AI Announces New AI Sales Assistant for the Quick-Service Segment

Palona AI, the company redefining customer engagement with emotionally intelligent AI sales agents, announced the launch of Restaurant AI, a purpose-built AI sales assistant tailored for the Pizza, ...
Forbes

Lessons From Using AI To Transform Sales And Customer Service

In today's global and continually changing business climate, businesses need to be highly agile, which requires continual investment in new technologies that improve workforce performance and customer ...
Inc

Klarna Says Its New AI Assistant Is Outperforming Customer Service Representatives

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...
Android

Empowering businesses with AI: How Codifica.ai's Codi Service Assistant transforms customer support and employee training

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...
Forbes

How AI Is Changing Sales And Customer Service Teams

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...
Business Wire

8x8’s AI-powered Intelligent Customer Assistant Drives Customer Experience Success and Enhanced Contact Center Performance

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer ...
Ad Age

Microsoft introduces AI assistant for marketing, customer service

Are you a print subscriber? Activate your account. By Brian Bonilla - 7 hours 54 min ago 11 hours 46 min ago By Gillian Follett - 11 hours 47 min ago 13 hours 4 min ago 13 hours 44 min ago By Ad Age ...
Business Wire

Salesforce Launches Next Generation of Einstein, Bringing a Conversational AI Assistant to Every CRM Application and Customer Experience

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM) today introduced the next generation of Einstein, its AI technology. Einstein now includes: Einstein Copilot: A new and trusted out-of-the-box ...
Computer Weekly

DBS rolls out GenAI assistant for customer service teams

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...
Computer Weekly

8x8 adds to AI self-service capabilities with voice interactions for customer assistant

Artificial intelligence (AI) seems to be pervading every aspect of business and social life, and believing that a subset of this, conversational AI, can be a real and cost-effective choice to improve ...