The machine doesn’t care what it’s making—only that it’s making it fast. Frictionless systems optimize output. But meaning, memory, and margin live in the mess it leaves behind. The great smoothing is ...

The question is not how to eliminate friction. The question is how to manage it so it becomes traction and traction becomes ...

Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

Small IT failures create big costs. AI can ease disruption and boost output.

Today, everything is frictionless. Whether you’re parking your car, selling your home, hitting the drive-thru or drying your hair, there’s a company promising to save you time and eliminate any hassle ...

You feel it in your gut the moment a guest slows down at the menu. The shoulders tighten. Eyes dart. That spark of curiosity ...