From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

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A report from Nexthink based on a survey of 1,000 IT workers worldwide has revealed growing concerns and excitement over the evolution of the service desk model and the impact of artificial ...

A survey of 1,000 global IT workers finds that 79% believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render ...