From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff ...

After experiencing more than a 40-percent increase in IT help desk requests, the Omaha university chose Cosentry to supply IT service desk support.

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

Its help desk became a model for school districts around the country. BHS students create instructional videos and offer hardware support, connecting tablets to the school network and doing basic ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of ...

ClickOnDetroit Help Desk: How it works and how to use it Support, information and resources -- all at your fingertips Help Desk. (WDIV) There’s nothing more important than community.

IT Help Desk Overview of Service The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of ...

The vital role of empathy in health IT help desk support The intersection of IT and healthcare reveals a common thread—the diagnosis of issues based on limited or incorrect information.

IT managers who don't think that their help desk employees qualify for overtime pay might be very wrong -- and that can cost companies money.