Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service. Erica Ogg is a CNET News reporter who covers Apple, HP, ...

With PlayStation doing away with physical game discs in the near future, gamers are looking to hold onto their favorite ...

In another setback for Microsoft Corp.'s unprofitable entertainment and devices division, the company says it is planning to spend at least $1 billion to repair serious problems with its Xbox 360 ...

Shoppers can buy with added confidence as Microsoft expands its warranty for Xbox 360 from 90 days to one year In a move to benefit customers, Microsoft Corp. announced today that it will change the ...

Guys, I have a 360 that isn't reading discs anymore, just shows me the open tray option. I have decided to send it in to MS as its 4 months out of warranty. I could replace the drive for about $50 ...

So I now have the three flashing red leds of death. I called MS and they threw out the $140 charge for repair. I'm considering cracking it open myself to check for the thermal paste application or any ...

When the Xbox 360 first hit the market, reports swirled that the console was suffering an alarmingly high hardware failure rate. In response, Microsoft executives called for calm, saying a small ...