Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Purdue supervisors operate within four management domains, each requiring a unique set of skills. These domains are designed to heighten our supervisors’ contributions to the success of their direct ...

AI-powered robots are becoming increasingly integral to operations across industries. Long-running macroeconomic, geopolitical and demographic trends, exacerbated by recent events, make automation and ...

Get the latest federal technology news delivered to your inbox. The Office of Personnel Management has issued final guidelines for agencies to report workforce-training data. The guidelines, published ...

ROSELAND, N.J., Nov. 20, 2025 /PRNewswire/ -- ADP®, a global leader in HR and payroll solutions, today announced the availability of ADP® WorkForce Suite, the industry's #1-rated workforce management ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...