T-Mobile's T-Force support was famous for its human touch, but customers are finding out that AI chatbots are taking over the ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

T-Mobile will use technology from OpenAI to create an AI-powered customer support platform. The multi-year agreement is meant to “revolutionize” the customer experience for T-Mobile, the carrier ...

Eli covered the latest in the ever-changing worlds of telecom, streaming and sports. He previously worked as a technology reporter at USA Today. Like most companies in 2024, T-Mobile is jumping onto ...

T-Mobile's T-Force support is known for its human touch, so the company was quick to deny that it had been replaced by AI ...