Today, work passing through a service desk relies heavily on input from multiple team members. The efficiency of the communication, documentation and support processes determines the effectiveness of ...
DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- NexusTek, a leading provider of AI, infrastructure, and security solutions, today announced the launch of NexusOps with NexusIQ, an integrated AI-powered ...
RSA Help Desk Live Verify bi-directional capabilities extended to contractors, partners, and employees without an authenticator, closing the extended workforce coverage gap for government agencies, ...
Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...
Once setup is complete through the Guardz portal, security incidents detected by Guardz automatically create tickets in Syncro's PSA, giving MSPs a direct line from threat detection to their existing ...
RSA today announced new RSA Help Desk Live Verify capabilities that stop social engineering attacks by extending coverage for users without a registered authenticator. Announced at Identiverse 2026, ...
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