Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

Everyone loves to complain about customer service, and over the years, businesses have given the public plenty of reasons to gripe with automated phone service, hidden fees and shoddy workmanship. But ...

When customers give you negative feedback, via survey, tweet, email, text message, phone, Facebook, or in person, your first job is to pacify the complaining customer–immediately. At that initial ...

Complaints against U.S. airlines and ticket agents surged this year in the first and part of the second quarter, according to data released by the U.S. Department of Transportation on Wednesday after ...

HENDERSONVILLE, REY LLERENA, WYFF NEWS. FOUR SPECTRUM INTERNET OUTAGES ARE MAKING MANY CUSTOMERS FRUSTRATED AS THEY CONTINUE TO WAIT FOR IT TO BE RESTORED AND WYFF4.COM CONTINUES TO SEEK SOME ANSWERS ...