Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Remote assistance and support cloud software firm TeamViewer AG is set to go public in its native Germany later this month in what will be the country’s largest initial public offering since the ...

The "self driving" car company has confirmed that a remote, human-operated assistance center is helping out pretty much all the time. reading time 3 minutes Things just keep getting worse for Cruise, ...