To build rapport and ensure negotiation success, you must understand your people's true motivations before your negotiate.

Customers, whether individual consumers or major multinational clients, generally prefer to do business with companies with which they have a good relationship. Companies that have earned good reviews ...

Building rapport is a concept that is vital to sales and effective team building. But as a concept, it can be hard to understand because we tend to focus on the wrong parts of what we think are ...

Emily, a sales manager in a large organization, was having significant challenges with her team. Communication with team members was inconsistent, and she continually struggled to motivate them. Her ...

Many organizations have a sound strategy, but fail to execute their full potential. Why is that? Because culture eats strategy for breakfast. Easily! Culture is the way ‘we’ do things. The behaviour ...