Catholic Health cut call center costs and improved patient satisfaction by eliminating patient hold times using AI voice agents.

“First, do no harm” may be the most well-known adage in the medical profession, but it’s far more than an admonishment. Preventing harm by investing in patient safety is a smart business strategy that ...

When patients visit Womack Army Medical Center (WAMC) and the outlying clinics, they typically interact with doctors, nurses, ...

Patients and caregivers play a central role in health care safety in the hospital, ambulatory care setting, and community. Despite this, interventions to promote patient engagement in safety are still ...

Take “ambient AI” tools, for example. Also known as AI scribes, they “listen” to conversations between doctors and patients, ...

A former mental health patient says the use of cameras and sensors in her bedroom was "frightening".

At a recent symposium concerning both saving money and improving patient care, Health Affairs Editor-in Chief Susan Dentzer stated, “It is well established now that one can in fact improve the quality ...

The University of Medical Center is conducting a detailed forensic analysis with support from the FBI and cybersecurity ...

Scammers reportedly called a La Mesa patient’s hospital room; she unplugged the phone. Hospitals say carriers and regulators ...

The Patient Support Program for Decision-Making and Transition Services helps people at state hospitals prepare for the next stage of their recovery in less restrictive care settings by connecting ...