Change management is a very important subject today in health IT as more and more new and amazing technologies make their way into the delivery of healthcare. (Hello, artificial intelligence.) Robert ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. "Leadership" is a powerful word. We feel it when we are in ...

Sixty years ago, social psychologist Douglas McGregor developed two different theories — Theory X and Theory Y — about how managers perceive employees. Theory X managers are authoritarian. They ...

I received a call from the chief transformation officer of a midsize financial services company. Their company-wide change effort to shift from a product company to a services company was in shambles ...

There’s a now-famous statistic from McKinsey & Company, stating that 70% of change efforts fail. Their research also shows that these failures are largely due to “employee resistance and lack of ...