Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...
In 1975, economist Charles Goodhart offered a warning that would eventually haunt every modern boardroom: When a measure becomes a target, it ceases to be a good measure. By 2026, the Net Promoter ...
Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...
Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ...
Degrees has achieved a world-class NPS of 88 from dealership clients, highlighting strong satisfaction with its automotive ...
SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its ...
PARSIPPANY, N.J.--(BUSINESS WIRE)--OnePoint BFG Wealth Partners (“OnePoint BFG”), a dynamic wealth advisory and financial planning firm, today released results from its 2026 Client Experience Survey, ...
Customers rate WFG 4.9 stars as Direct Operations sustain a world-class 94 NPS, powered by people, process, and partnership. Sustaining a 94 NPS requires daily discipline, cross-functional ...
BARCELONA, Spain, April 09, 2026--eDreams ODIGEO (the "Company" or "eDO") (BME: EDR) (OTC: EDDRF), the world’s leading travel subscription platform, today announced the scaling of its Prime ...
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