The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

Internal customers are those within the university who pay for the RBSA services using one of the following payment methods: University of Colorado SpeedTypes (excluding Fund 80 SpeedTypes) Fund 80s ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

What would happen to your business if you no longer listened to what your paying customers have to say about your products and services? Chances are that your company’s long-term sustainability might ...

Get the latest federal technology news delivered to your inbox. When the reality of COVID-19 began to sink in, it felt like everyone was flooding inboxes with messages of “here’s our plan” or “we’re ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

ONE BIG FAMILY: Barron Heating & Air Conditioning in Ferndale, Washington, began 46 years ago. It now supports 143 employees, 81 of whom are service technicians and installers. January 14, 2019 From ...

An internal customer is defined as a unit within the university's financial structure. Rates for goods and services provided to internal customers (also known as Internal Sales Activities or ISAs) ...