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How to factory reset an HP laptop on Windows 11 or 10 Step 1: Open the Settings window on your Windows 11 or 10 laptop by pressing Windows Key + I.
You can factory reset an HP laptop using Windows Settings or Windows Recovery to revert the laptop to its original state.
A bug in Windows 11 and 10 stops PCs from resetting or recovering. Microsoft has issued an update to fix the problem, but you still need to install it.
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