The Support Desk Administrator is the first point of contact for the Interfront ICT Service Desk. The Interfront ICT Team requires a highly motivated, enthusiastic, service-oriented individual to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

CAMP BONDSTEEL, KOSOVO - "What do we do with printers that don\'t work'" "How often is the shared network backed-up'" and "Where are you guys at with my Help Desk ticket'" These are just a handful of ...

How do you handle difficult customer service interactions? Picture it: You’re on the receiving end of some service snafu (or worse). Things have not gone as promised. They’ve taken a bad turn. Now you ...

Help desk staffers, by the very nature of the position's title and name, are too helpful; and that makes them a perfect target for a social engineering criminal A new report from the SANS Institute ...