Strict workplace protocols can clash with established norms, especially around senior leadership. One front desk employee dutifully enforced a bold new visitor policy, requiring every guest to sign in ...

Working customer service is never easy. No day is ever the same, and you can never be sure when things are going to get very unpredictable, very quickly. But the front desk attendant in this story got ...

Add Yahoo as a preferred source to see more of our stories on Google. In a case of workplace violence, a former employee of a Naples resort shot and killed one of the hotel's employees on New Year's ...

One Marriott front desk employee is giving customers a look behind the curtain by showing how the computer system that facilitates the making and changing of reservations and check in works. Featured ...

LYNDHURST, Ohio -- At 9:40 a.m. April 15, police were called to the Hyatt Place hotel, 24665 Cedar Road at Legacy Village, where an irate man was refusing to leave the manager’s office. Beachwood ...

A video of a guest allegedly checking into a La Quinta hotel via a virtual front desk has sparked backlash online, with folks accusing the chain of outsourcing U.S. jobs to cut costs. The clip appears ...