Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The Amazon “buy it now” mentality isn’t just for consumer products – the plastics industry has the same need to quickly assess and order parts. That’s why LS Mtron has created a robust service portal ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Hyderabad, India and Princeton, NJ, USA. March 18, 2019 - Dr. Reddy’s Laboratories Ltd. announces the launch of its advanced B2B Customer Service Portal “XCEED.” Fully focused on meeting the growing ...

As part of its efforts to improve customer service quality, the Public Works Authority (Ashghal) has completed the automation of all its services and the development of its new-look and upgraded ...