Client survey results reveal strong client approval and highlight the growing importance of trust and transparency in outsourced financial services. As bookkeeping needs grow more complex for small ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

That's the message Vince Lamb, vice president of managed services at Technology Integration Group, a $282 million solution provider based in San Diego, delivered to solution providers attending the ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Are you exploring all of the ways to apply customer satisfaction results to unlock business insights? If you’re like most companies with a customer satisfaction score averaging between 7 and 8, you ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Delta Air Lines was a traveler favorite over the last year, while Southwest lost some of its appeal for passengers amid major corporate changes.

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Client survey results reveal strong client approval and highlight the growing importance of trust and transparency in outsourced financial services. CLEVELAND, OH ...