After implementing several processes and technological improvements to streamline our customer communication support function ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

INGLEWOOD, Calif. (KABC) -- A wild scene at a CarMax in Inglewood was caught on camera Saturday when a customer rammed through the dealership's showroom and injured multiple customers and employees.

Few play-by-play announcers seem to be enjoying themselves more than Kevin Harlan. Of all the things Harlan is good at, and there are many, he is perhaps never better than during an ad read. He has an ...