Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

VANCOUVER, BC / ACCESSWIRE / June 30, 2020 / CounterPath Corporation (NASDAQ:CPAH) (TSX:PATH), a global provider of award-winning Unified Communications and Collaboration (UCC) solutions for ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Dubuque celebrated the opening of its new 911 Emergency Communications Center Thursday, marking the completion of a project ...

MaraStar Communications’ (Paoli, PA) ToonUp Your Call Center’ lets you send e-mail messages to agents containing animated cartoons that are 30 seconds long. You use ToonUps to train agents and ...

Metro Women's Caucus calls for more changes at Nashville's 911 Communications Center citing what members say is a toxic work ...

Charter Communications has added just over 900 new call center jobs in El Paso ― well ahead of its 2023 deadline, announced 17 months ago. The 920 jobs added in recent months are at a new ...

The 911 communication centers in the Denver metro responsible for taking emergency calls and dispatching police, firefighters and paramedics are struggling to recruit and retain workers amid a tight ...