Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales ...

What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

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Nutshell reports that startups must choose CRMs based on growth stages, ensuring alignment with current needs and planning ...

CRM decisions now shape long-term competitiveness across industries. AI-native platforms, governed model deployment, and unified customer intelligence are no longer differentiators; they are ...

Since its earliest days, the goal of CRM technology has always been to help companies better address customer needs. Over the decades, companies have spent trillions on software, hardware, and ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

Voice AI agents are evolving far beyond yesterday’s IVR menus — and for some brands, customers are now saving their AI agent’s number and recommending it to friends like a trusted local service ...

Manufacturing teams juggle 5+ systems to answer one warranty question—frustrating customers and losing deals. New research ...