Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. It may come as a shock (or not) to learn that some companies ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. All of us have been customers of multiple businesses, and ...

In early November, a San Antonio Popeye’s employee and customer were caught on video arguing and throwing trays at each other. The altercation later moved on to a full-blown fist-fight in the parking ...

The outgoing mailbox where we pick up our mail was damaged. After not receiving any mail for two weeks, my wife went to the Sandy Creek office to inquire. They told her they would not be delivering ...

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— -- Hello, Gladys, Many times I print your columns on customer service and give it to business owners who do a poor job at it. It is a growing problem; I haven't noticed a bit of improvement ...

(THE CONVERSATION) - People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we ...

Turning a poor customer experience around continues to be one of the main struggles customer service professionals face daily. When the service experience goes poorly, a company can risk losing that ...

“The customer is always right” may be the most famous expression of customer loyalty, but do businesses and brands consider it an antiquated slogan from a by-gone era? The world of instant ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...