In today's rapidly evolving AI landscape, what matters isn't what your retail brand says with AI, but what it can do with it.

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the most significant transformations. And with the rise of autonomous AI, in ...

Amazon has filed a lawsuit against AI startup Perplexity AI, accusing the company of covertly accessing Amazon customer ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...

When customers “really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer is there to meet the need, ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings ...

The voice and conversational AI company raised its full-year revenue guidance to between $165 million and $180 million, which at the midpoint exceeds the FactSet consensus of $166 million.