The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call center platforms are poised to dominate by providing real-time feedback, predictive ...

JPMorgan Chase uses AI to help with fraud detection and customer service. One of the more creative ways it's using the new technology is with a ChatGPT-like model that analyzed speeches from the ...

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.