Phoenix has quietly rewritten its 911 playbook. When residents dial in, they are now asked whether they need police, fire or ...

Add Yahoo as a preferred source to see more of our stories on Google. Stephen Wozny (KGW) Portland's Bureau of Emergency Communications has earned a rare international accreditation, placing the ...

One of my favorite scenes from the 1980s sitcom “Mama’s Family” was when Thelma “Mama” Harper’s daughter-in-law, Naomi, ...

There are calls from community members to review the 911 response to people experiencing a mental health crisis, as the state continues to investigate two fatal police shootings in Hartford. Mental ...

The Poulsbo Fire CARES (Community, Assistance, Referral, and Education Service) program began in 2021 as a partnership between the City of Poulsbo and the Poulsbo Fire Department using grant funding.

DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly important role in helping 911 dispatchers speed police, firefighters and ...