Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Since interest rates were first artificially low during the onset of COVID-19, many folks took advantage of the lower rates ...

Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

A Complete Guide Lufthansa is one of the leading airlines in the world, known for its excellent service and global ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...