Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more patient, knowledgeable, and consistent than some human counterparts.

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...