Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...

A CinemaCon panel discussed finding efficiencies for the exhibition business, but concluded the human touch is still key.

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership ...